Client Service Representative Bilingual English and Spanish
Company – Human Services Company –
Location – Brooklyn, NY 11217 Based out in Brooklyn, NY but travel is required to the other boroughs of NYC when requested by the manager ( Manhattan, Bronx and Saten Island, NY). This is Mandatory!
Duration – 12/18/17 to 06/31/18 ] Temporary to Permanent
Hours - Monday to Friday – 8: 30 am to 5: 30 or 8: 00 4: 30 pm Standard business hours
Pay - $13.70 to $14.08 per hour - The pay rate is decided by the manager after the interview and it is based on education, experience and work history.
Client Services Representative/ Intake Outreach - Bilingual English & Spanish.
Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations. Assists Field Operations Manager and the Assistant Field Operations Manager with selected duties. Assists clients in the enrollment/disenrollment process. Maintains positive relationships with LDSS staff, community groups, and clients. Maintains updated knowledge of the New York Medicaid CHOICE Project. Raises issues of concern and/or problems to the Field Operations Manager. Receives, sorts, and processes enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by management. College degree or equivalent experience; knowledge of the community to be served; experience making presentations to groups; ability to follow directions; ability to handle pressure; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word. Preferred qualifications