Client Service Representative/Bilingual English and Creole

Bronx, NY

Post Date: 08/07/2018 Job ID: 11433124
Client Services Representative/Intake Outreach Bilingual English and Creole
Company A Human Services Company
Location Bronx, NY 10457 The position is based out in Bronx, NY but travel is required to the other 4 boroughs (Brooklyn, Queens, Staten Island and Manhattan) when requested by the manager, this is for coverage when someone is out. This is Mandatory.
Duration - 8/20//2018 to 2/20/19 Temporary to Permanent after 6 months and it is base on performance
Hours - Monday to Friday - Standard business hours The hours are between 8am to 6pm
Pay - $13.70 to $14.08 per hour - The pay rate is decided by the manager after the interview and it is based on education, experience and work history.
The position will be based out in the Staten Island, NY however you are required to travel to all other boroughs (Manhattan, Brooklyn, and The Bronx) when requested by the manager which will be every day. This is Mandatory!
Experience with Max-eb preferred.
Client Services Representative/ Intake Outreach - Bilingual English & Creole.
Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at the offices, provider sites and or community-based organizations. Assists Field Operations Manager and the Assistant Field Operations Manager with selected duties. Assists clients in the enrollment/disenrollment process. Maintains positive relationships with LDSS staff, community groups, and clients. Maintains updated knowledge of the New York Health CHOICE Project. Raises issues of concern and/or problems to the Field Operations Manager. Receives, sorts, and processes enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by management. College degree or equivalent experience; knowledge of the community to be served; experience making presentations to groups; ability to follow directions; ability to handle pressure; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word. Preferred qualifications

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