Client Service Representative
Company – Human Services Company.
Location – 5 Lowville, NY 13367
Duration - 5/2017 to 11/30/167 Temp to Permanent
Hours – Monday to Friday – standard business hours 40 hrs. Weekly
Pay - $13.70 to $14.08 per hour – The pay rate is based in education, experience and work history.
Intake Outreach – Client Services Representative role.
Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations. Assists Field Operations Manager and the Assistant Field Operations Manager with selected duties. Assists clients in the enrollment/disenrollment process. Maintains positive relationships with LDSS staff, community groups, and clients. Maintains updated knowledge of the New York Medicaid CHOICE Project. Raises issues of concern and/or problems to the Field Operations Manager. Receives, sorts, and processes enrollment/disenrollment forms. Reviews enrollment forms for accuracy and completeness. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by management. College degree or equivalent experience; knowledge of the community to be served; experience making presentations to groups; ability to follow directions; ability to handle pressure; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word. Preferred qualifications. Must have own personal vehicle. You will be asked by management to go to another work site for training or staff meetings. Candidates must have their own vehicle and valid driver' s license.