Clinical Supervisor

New York, NY

Posted: 04/11/2019 Job Number: 12656777
Job Title: Clinical Call Center Supervisor

Location: New York, NY

Job Summary: Provide  direct clinical and administrative supervision to Crisis Counselors.

Essential Functions:
  • Adhere to performance-based management approach  utilizing key performance indicators to make data driven evaluations
  • Maintain responsibility for meeting service levels and maintaining efficient operations 
  • Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels

Job Requirements:
  • Valid NYS License
  • Fluency in the English language, both oral and written
  • Knowledge of Mental Health resources in the New York Metropolitan area
Skills: 
  • Active listening skills to establish working alliance with clients and crisis counselors
  • Efficiency with information-gathering, and problem-solving, and conflict-resolution
  • Ability to maintain professional demeanor when handling crisis and abusive contacts
  • Effective time management and multi-tasking skills
  • Must be comfortable  working independently

Education:
  • Masters degree in in Psychology, Social Work, or a related field required
  • License to practice  psychotherapy assessments in NY  State

Experience:
  • Three years  assessment and/or psychotherapy experience, preferably with administrative/supervisory duties
  • Crisis intervention and/or mental health information and referral services experience a plus

Alesia Scott

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