Family Support Coordinator
New York, NY
The Family Support Coordinator will provide information about health home options or alternative community support resources. Family Support Coordinators are the second line of support for children and their families after the Independent Evaluator assesses the family for eligibility and develops a consumer driven Plan of Care.
Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
- Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes
- Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
- Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
- Assists in scheduling the CANS assessment with a RN and participates in the appointment when possible
- Responds to inquiries from all stakeholders and provides education about the CANS and associated program/services
- Provides case management services to support the plan of care
- Identifies appropriate referrals and community resources to support the plan of care
- Provides follow up to ensure consumers access community providers and resources included on the plan of care
- Follow all work instructions, policies and procedures in relation to the Project
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Associate or Bachelor' s Degree from an accredited college or university preferably a Bachelor' s Degree of Social Work from an accredited college or university
1-3 years of experience working with individuals with behavioral health disabilities in a case management capacity preferably with pediatric patients. Computer literacy; knowledge of MS Excel; ability to learn new software programs quickly and intuitively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently