LMSW Clinical Supervisor

New York, NY

Posted: 02/04/2020 Job Number: 13836594

Job Description

Clinical Call Center Supervisor openings for a contact center in Manhattan! Job Summary: Provide direct clinical and administrative supervision to Crisis Counselors. Essential Functions: Adhere to performance-based management approach utilizing key performance indicators to make data driven evaluations Maintain responsibility for meeting service levels and maintaining efficient operations Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels Job Requirements: Valid NYS License Fluency in the English language, both oral and written Knowledge of Mental Health resources in the New York Metropolitan area Skills: Active listening skills to establish working alliance with clients and crisis counselors Efficiency with information-gathering, and problem-solving, and conflict-resolution Ability to maintain professional demeanor when handling crisis and abusive contacts Effective time management and multi-tasking skills Must be comfortable working independently Education: Master's degree in in Psychology, Social Work, or a related field required License to practice psychotherapy assessments in NY State Experience: Three years assessment and/or psychotherapy experience, preferably with administrative/supervisory duties Crisis intervention and/or mental health information and referral services experience a plus.

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Jasmin Ginn

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