Operations Analyst

New York, NY

Post Date: 06/11/2018 Job ID: 11248010
The Operations Analyst is responsible for maintaining and updating workforce management efficiency by maintaining accurate scheduling, based on forecasting and ever changing business needs, for a fast growing, cutting edge 24/7 crisis intervention, and behavioral health information & referral hotline operation. The Operations Analyst will be largely responsible for the usage of Workforce Management tools within a multi-channel contact center environment, to optimize the workforce to its fullest extent.

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