Operations Analyst

New York, NY

Posted: 01/29/2019 Job Number: 12201112
The Operations Analyst is responsible for maintaining and updating workforce management efficiency by maintaining accurate scheduling, based on forecasting and ever changing business needs, for a fast growing, cutting edge 24/7 crisis intervention, and behavioral health information & referral hotline operation. The Operations Analyst will be largely responsible for the usage of Workforce Management tools within a multi-channel contact center environment, to optimize the workforce to its fullest extent.

Alba Schwarz

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